Is XaaS changing the way everyone does business?

As a company focused on serving the tech industry, we’re used to seeing certain trends being predicted to take off. A few years ago, we saw SaaS make a big entrance, with cloud computing and different business models (e.g. monthly subscription software) making technology accessible to all. Fast forward to 2019, and it seems SaaS has inspired a mini-revolution. Thanks to SaaS, we’re about to see a “new” phenomenon about to hit us, XaaS.

What exactly is XaaS?

In simple terms, XaaS (Everything-as-a-Service) refers to the delivery of everything as a service. It covers everything that can be delivered over the Internet rather than needing to be provided locally or on-site. Like marketing software, or even online interpreting. The most common variations of XaaS are SaaS (software-as-a-service), PaaS (platform-as-a-service) and IaaS (infrastructure-as-a-service), however, it can refer to much more, e.g. databases and storage, etc.

What are the benefits of XaaS?

With the problem of price pressure affecting all of us, companies around the world are looking to cut costs. Rather than investing in technology, they’ll be stuck with for life, they’re looking for ways of being able to cut back and scalable solutions. At the same time, with XaaS, consumers are able to buy simply what they need, power up if they get busy/need more access to a particular service, and most importantly, be able to cut back/cancel if no longer need it. It also means that companies don’t have to invest in technical expertise in-house as their software provider (or whatever other kinds of XaaS they’re using) handles the support for them. And if we’re looking for negatives, there really aren’t that many – apart from some concerns about security, and the issue of Internet access if the company is in a developing country, for example.

How is all this affecting the translation industry?

As a translation agency, the shift towards XaaS is changing the way we work. Although not all of us may have realised it yet, most of our technology is now SaaS rather than server-based solutions. Just look at MT, QA software, TMS systems, and CAT tools!

Moreover, when it comes to serving clients, we need to keep up to date with the latest technology trends to be able to provide the best quality service to our clients. We have to make sure that we’re able to provide the best UX for users of products in the target language, and that our own service offering is in line with the change in consumer habits towards XaaS.

We hope we’ve given you some food for thought! If you’re a SaaS provider and would like to discuss how we can help you go global, just get in touch! And LSPs, we’re curious whether you’ve noticed similar shifts too?

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